Frequently Asked Questions
Booking
How much in advance do I need to book my taxi?
It is better to book the taxi as soon as possible. The prices may increase closer to the departure date.
Is my booking private or shared transfer?
All bookings offered are for private transfers. The vehicle is exclusively for you.
Can I change my reservation?
You can modify the date and time of travel or even the destination of your trip by contacting our call centre or by email. Your reservation number will be required for this process. An extra charge may occur for the modification.
I did not get any confirmation. What shoud I do?
First please check your trash/spam folder in your email box. If you have not received any confirmation from us please contact our call centre or send us an email.
Can I cancel the booking?
Cancellations can be made up to 24 hours before the departure time, free of charge.
How can I calculate the price for my transfer?
For the calculation please use our online for on the website or contact us and our agents. The will calculate the price for you.
Can you pick me up also at night or early in the morning?
Yes we can. The pick up time is only up to you. Please make sure that you put the correct time while making the reservation.
Are your prices quoted per person or per vehicle?
All bookings offered for private transfers are quoted per car ( The vehicle is exclusively for you. ), all bookings for a shared transfer (shuttle) are quoted per person.
How can I be sure that my booking was accepted?
Once the booking is confirmed you will receive an email confirmation. You can also check the status of your booking online on our website in the section MY BOOKING.
Do I have to print a copy of my booking confirmation?
You do not need to print your confirmation.
Fleet
What type of vehicles do you have?
We have a modern fleet of vehicles consists of Mercedes Cars, 7 to 20 passenger vans. Our fleet is always replaced with the latest vehicles. We provide services to cater for all our customer’s needs. All our vehicles are installed with a GPS tracking system. We can track our vehicles anytime, anywhere in the Europe. Please check our vehicles page for details.
Payment
What method of payment do you accept?
You can pay directly to the driver, we accept both cash and credit cards. You can also pay in advance online by your credit card. There is no additional charge for paying by debit or credit card. We accept Visa, Mastercard and Amex credit cards.
Do you have a fixed price policy?
All our transfers have fixed price quotes available in advance, which cover all taxes and fees.
Do I need to prepay the transfer or make any deposit?
The deposit is in most cases required only if you are booking a bus. Otherwise the online payment in advance is not required.
Do I have to tip the driver?
It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.
Ride
How many luggage can I take with me?
Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge Extra large luggage if notified to us in advance when making your reservation
Where do I meet the driver at the airport/station?
The solid details about meeting the driver at the airport or Railway Station are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal. The driver will be holding a card with the name of the main passenger which was provided during the booking process.
Where will you wait for me at my hotel or apartment or home?
If you are going from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, postcode etc.) of where you want to be collected.
How does the WiFi connection work?
All our cars are equipped with a fast WiFi connection. A mobile data signal (3G/LTE) is received by the onboard WiFi Router. If Wi-Fi is unavailable or you are unable to use the WiFi for any reason, you must be aware that there is no refund available. Free WiFi is offered as a complimentary benefit.
Can I make a stop on the way to go sightseeing?
Yes it is possible. Short stops along the way (eg. restroom, drink, stretch a legs) that do not exceed 30 minutes are free of charge. If you would like to make any detour or visit any place on the journey please contact us or mention this in the reservation and we will calculate possible extra charges.
What happens if my flight is delayed or lands earlier?
The driver monitors the flight and wait for you in the arrival hall holding a sign with your name. If your flight is delayed or land earlier there is no extra charge.
Do you provide child-seats?
Child seat is provided free of charge. A child's age must be notified in advance when you make your reservation.
Will my driver take me to the hotel?
Yes, all our transfers are door-to-door (hotel-to-hotel).
Can I be sure that the driver will meet me?
Yes you can. In case the driver is not able to find you please call him directly or contact our office.<br> You will receive the name and phone number of the driver usually one day before the transfer by email and text message.
What if I can't find my driver?
In this case please try to contact the driver on his mobile phone. You can also contact our office.
Does the driver speak English?
All our drivers speak English
How long will the driver wait for me if I'have my luggage lost?
You should inform us as soon as possible by using the phone and that you have arrived at the airport. The driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Transfer from a railway station, the waiting time is 30 minutes after the arrival time of the train.
What happens if I miss my flight or my flight is cancelled?
You must inform us of the next flight departure and its arrival time by the phone or email. If you fail to do so, it will be regarded as a NO-SHOW.
I am disabled. Can I travel with a wheelchair?
A wheelchair can be transported free of charge if notified to us in advance when making your reservation.